5 Tried and True Fixes for iPhone Frozen on Lock Screen

Q:"My new iPhone gets stuck on lock screen again. I've owned this iPhone for less than one month, but I have already experienced this issue about 5 times. It really troubles me a lot. Can anyone suggest any quick and effective solutions?" - from Apple Community

iPhone frozen on lock screen is a fairly common but simply tiresome problem that would happen to the iPhone of all generations. Many factors account for the situation, but there is also quite a lot of workaround to have it tackled. Here, in this piece, we set out 5 practical and simpler methods that you can carry out to troubleshoot such a problem in a breeze.

Part 1. Reboot iPhone

In general, doing a restart on iPhone is the first call when something goes wrong with your iPhone. It becomes effective in repairing minor system failures that might lead to iPhone frozen on lock screen. There is no question that everyone knows how to get an iPhone restarted. But for convenience, below gives a quick guide.

To restart iPhone: Press and hold "Side" or "Top" button until "slide to power off" appears on the screen. (On iPhone X or later: hold down the "Side" and either volume buttons until the power off slider displays). Next, drag the slider to get your iPhone powered off. After a while, turn on your iPhone by pressing the "Power" button until the Apple logo is presented with you.

restart iphone

Part 2. Force Reboot iPhone

In case software malfunction resulting in the iPhone frozen on lock screen matter is too troublesome to be handled by simply restarting, then try to force restart your iPhone. This is another secure bet to troubleshoot the iPhone frozen problem, which won't wipe off anything on the iPhone. Thus, you have nothing to worry about. Just follow the instructions below to do it.

force reboot iphone

For iPhone 8 or newer models: Press the "Volume Down" button and quickly release it. Then repeat the operation on the "Volume Up" button. Afterwards, hold down the "Lock" button till the Apple logo shows.

For iPhone 7 or 7 Plus: Press and hold the "Volume Down" and "Power" buttons at the same time until the white Apple logo appears.

For iPhone 6s or earlier models: Hold down the "Home" and "Power" buttons in unison until you see the Apple logo on your iPhone screen.

Part 3. Restore iPhone with iTunes

Restoring iPhone with iTunes is as well a resultful solution to the problem of iPhone frozen on lock screen. Nevertheless, this approach is not recommended if you have no backup of the iPhone on iTunes or iCloud. It will delete everything on your iPhone while ironing out the problem. Provided that you can take it, do as stated below.

restore iphone with itunes

Step 1: Firstly, update iTunes to the recent version and open it. If you use a Mac with macOS catalina, open "Finder";

Step 2: Secondly, connect your iPhone to a computer with a USB cable. Wait until iTunes recognizes your device, click your iPhone icon;

Step 3: Thirdly, choose "Summary" and then click "Restore iPhone..." to bypass iPhone stuck on lock screen issue.

Note: The above steps are for the situation where your iPhone has been synced with iTunes. The thing that matters is you have a chance to make a backup of your device by touching "Back Up Now" before restoration in this case. If the iPhone has never been synced with iTunes, you need to put it into recovery mode and restore with iTunes. Worse still, you are not allowed to back up iPhone on this condition.

Part 4. Fix iPhone Frozen on Lock Screen with Zero Loss

In order to have the problem of iPhone stuck on lock screen resolved without any missing data, you have to be seconded by the assistance of an advanced iOS repair tool like Joyoshare UltFix iOS System Recovery.

As a standout repair tool, Joyoshare UltFix can both take care of general iOS issues, such as iPhone frozen during update, iPhone is frozen on lock screen, iPhone stuck on white/black/blue/red screen, various iPhone/iTunes errors, etc in a lossless way and address knotty problems like iPhone is disabled in a quick manner. And above all, it can let any iOS device get into/out of recovery mode with one click for free.

Key Features of Joyoshare UltFix iOS System Recovery:

  • Repair more than 30 iOS system issues at ease
  • Offer standard mode to fix common issues without data loss
  • Give advanced mode to fix tricky problems without much effort
  • Fully compatible with all iOS device models (iOS 13 included) and Apple TVs

Step 1: First of all, click the "Download" button above to download and install the proper version of Joyoshare UltFix on your computer. After installation, please open it and use an original USB cable to connect your iPhone with the computer. Click on "Start" when your device is detected;

connect iphone to joyoshare ultfix mac

Step 2: The program gives two repair modes, namely, standard mode and advanced mode. To fix iPhone stuck on lock screen without data loss, please choose standard mode;

choose standard mode mac

Step 3: Now, select your iPhone model and follow the steps shown on the screen to set the iPhone into DFU mode. If the iPhone fails to enter DFU mode, click the bottomed text link to switch to recovery mode;

boot iphone into dfu/recovery mode mac

Step 4: Once your iPhone is successfully set into DFU or recovery mode, Joyoshare UltFix will recognize all basic info of your iPhone and display it on the screen. What you need to do is confirming it. Subsequently, touch "Download" to get the lastest firmware package downloaded and verified.

download the firmware package mac

Step 5: Last of all, make Joyoshare UltFix unzip the verified firmware package by tapping on "Repair". After completion, it will go about repairing your iPhone stuck on lock screen issue.

fix iphone frozen on lock screen

Part 5. Contact Apple

You try every means mentioned above, but all in vain? That goes to show it is hardware faults that contribute to iPhone frozen on lock screen. Confronted with this, you are advised to contact Apple to ask for support from professional technicians. If there is an Apple store nearby, you can also directly bring your iPhone to it to repair. Don't forget to schedule an appointment at the local Apple store's Genius Bar harder before visiting.

contact apple for support


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