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Sales FAQs
How can I know whether my order is successful?
  • How can I know whether my order is successful?

    Once an order has been validated, our system will automatically send a registration e-mail to you within 1 hour. Sometimes the arrival of the confirmation e-mail would be delayed due to internet problem, system glitches, email spam settings, email typo, etc. If you didn't receive the email as expected, please go ahead to contact us at support@joyoshare.com. All queries will get response within 48hrs.

  • What if I didn't receive registration code after payment?

    If you do not receive confirmation email with license code from us, please check the spam folder to see if the auto-generated email is marked as spam. Otherwise please contact us directly for further assistance.

  • What's the difference between trial version and full version?

    Different products have different limitations in the free trial versions. Once you use it, one pop-up window will appear in the program to tell you specific restrictions. Specifically, in the free trial, iOS utilities allow no completion for the last step, including "Recover", "Unlock" and "Repair" (iPhone Data Recovery, iPasscode Unlocker and UltFix); Photo Converters add watermarks to converted photos (HEIC Converter and LivePhoto Converter); Screen Recorder adds watermarks to recorded video and only records the first 1 minute for audio recording; Media Cutter only allows you to use the product free for 5 times; Video Converter only converts the first 1/3 content of your imported files. To unlock the limits, you should purchase the registered version of Joyoshare products.

  • Do you sell CD version of the software?

    We don't provide CD copies of Joyoshare products but only online digital copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitation.

  • What's the "Extended Download Service" shows in the order page?

    The "Extended Download Service" you see in the order page is provided by our payment platform RegNow for backing up your purchase and download info. It will be added to the shopping list by default. But you can remove it as you like.

  • What payment options do you offer now?

    We are offering different customer payment options including: PayPal, Swreg, Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus, etc.

  • What should I do if I purchased the wrong product?

    If you accidentally purchased the wrong product from us, don't worry. In this case, you can simply contact us to ask us switch the code to the right product for you. Or you can go ahead to purchase the right product and then contact us for the refund of the wrong product.

  • Why the price I paid for was more than the price listed on the website?

    Please be well noted that we only charge the price as listed on the website. The extra part of the price is tax fee that varies due to different country policies which we can't control on our side.

  • Can I use one license on multiple computers?

    No, basically our program's license code is one license for one computer only. If you need to use the program on multiple machines at the same time, you should buy extra licenses.

  • What if I was charged twice for one order?

    If you were accidentally charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will then refund the duplicated payment to you ASAP.

  • What can I do if I lost the license code?

    If you misplaced your license and failed to retreive your license, please contact us at support@joyoshare.com to request your license info. In this case, please provide us with detailed information of your oder, including the email address, user name, order number, etc.

Once an order has been validated, our system will automatically send a registration e-mail to you within 1 hour. Sometimes the arrival of the confirmation e-mail would be delayed due to internet problem, system glitches, email spam settings, email typo, etc. If you didn't receive the email as expected, please go ahead to contact us at support@joyoshare.com. All queries will get response within 48hrs.
Product FAQs
What to do if the registration code appears to be invalid?
  • What to do if the registration code appears to be invalid?

    Firstly please make sure the license code was entered correctly without any misspelling or any space before or after the license info as our registration system is case sensitive. Then please check whether there is any special characters in your registration name. If you have received an user ID with special characters in it, please contact us to apply for a new one.

  • How do I register Joyoshare products?

    To register Joyoshare software, you should firstly install the program on your computer. After launching the program, click the menu icon at the top-right corner of the software. Then click the Register button in the drop-down list. There will be a popup dialog window requiring you enter license name and code. You should then enter the Name and Code, and click OK to register it as a full version.

  • Why the program requires me register every time I launch it?

    If you use the program with a user account that has no administrative privileges, the program may go back to evaluation version once you logoff. You can solve this problem by installing the program as administrator. To do this, please right-click on the setup file (.exe) and select "Run as administrator". Then you should enter the administrator's password to install the program again.

Firstly please make sure the license code was entered correctly without any misspelling or any space before or after the license info as our registration system is case sensitive. Then please check whether there is any special characters in your registration name. If you have received an user ID with special characters in it, please contact us to apply for a new one.

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Product Guide
Product Guide

Follow quick guides to learn how to recover data, unlock iPhone, cut videos, fix iOS, record screen, etc.
refund policy
Refund Policy

You can get money back within 60 days under any accepted circumstances we promise.
contact support
Contact Support

Contact us by email support@joyoshare.com for tech support, product inquiry, refund, etc.
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