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How can I know whether my order is successful?
Once an order has been validated, our system will automatically send a registration e-mail to you within 1 hour. Sometimes the arrival of the confirmation e-mail would be delayed due to internet problem, system glitches, email spam settings, email typo, etc. If you didn't receive the email as expected, please go ahead to contact us at support@joyoshare.com. All queries will get response within 48hrs.
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What if I didn't receive registration code after payment?
If you do not receive confirmation email with license code from us, please check the spam folder to see if the auto-generated email is marked as spam. Otherwise please contact us directly for further assistance.
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What's the difference between trial version and full version?
Different products have different limitations in the free trial versions. Once you use it, one pop-up window will appear in the program to tell you specific restrictions. Specifically, in the free trial, iOS utilities allow no completion for the last step, including "Recover", "Unlock" and "Repair" (iPhone Data Recovery, iPasscode Unlocker and UltFix); Photo Converters add watermarks to converted photos (HEIC Converter and LivePhoto Converter); Screen Recorder adds watermarks to recorded video and only records the first 1 minute for audio recording; Media Cutter only allows you to use the product free for 5 times; Video Converter only converts the first 1/3 content of your imported files. To unlock the limits, you should purchase the registered version of Joyoshare products.
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Do you sell CD version of the software?
We don't provide CD copies of Joyoshare products but only online digital copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitation.
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What's the "Extended Download Service" shows in the order page?
The "Extended Download Service" you see in the order page is provided by our payment platform RegNow for backing up your purchase and download info. It will be added to the shopping list by default. But you can remove it as you like.
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What payment options do you offer now?
We are offering different customer payment options including: PayPal, Swreg, Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus, etc.
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What should I do if I purchased the wrong product?
If you accidentally purchased the wrong product from us, don't worry. In this case, you can simply contact us to ask us switch the code to the right product for you. Or you can go ahead to purchase the right product and then contact us for the refund of the wrong product.
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Why the price I paid for was more than the price listed on the website?
Please be well noted that we only charge the price as listed on the website. The extra part of the price is tax fee that varies due to different country policies which we can't control on our side.
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Can I use one license on multiple computers?
No, basically our program's license code is one license for one computer only. If you need to use the program on multiple machines at the same time, you should buy extra licenses.
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What if I was charged twice for one order?
If you were accidentally charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will then refund the duplicated payment to you ASAP.
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What can I do if I lost the license code?
If you misplaced your license and failed to retreive your license, please contact us at support@joyoshare.com to request your license info. In this case, please provide us with detailed information of your oder, including the email address, user name, order number, etc.
