The payment methods we accept are PayPal, Swreg, Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus, etc.
You can place a new order for the right product from Joyoshare online store center. Then, tell details of your previous wrong order to our support team. We will check them and release a refund if it is in accordance with our terms.
Normally, the license code will be sent to your registered email address within minutes. Sometimes, it can be delayed due to the system error, weak Internet connection, your email spam settings, an incorrect or even non-existent email address, etc. If you fail to get it, you can ask our support team (firstname.lastname@example.org) for help or retrieve it by yourself in the Retrieve License Page.