Refund Policy

  • Joyoshare Upgrade & Refund Policy

    Joyoshare values every customer and works our best to give all customers the best service and user experience of Joyoshare products. All Joyoshare software offer a free trial version, with which customers can 'test-drive' before making a payment.

  • Money Back Guarantee

    Our 'try-before-you-buy' policy makes it possible for you to buy the product that really works for you. All customers are entitled to 30-day (for paid users with a yearly or lifetime plan) or 5-day (for paid users with a monthly plan) money back guarantee. If a purchase exceeds this money-back-guarantee interval, no refund is going to be approved.

  • Circumstances of No Refund

    With products feature up to a 30-day (or 5-day) money back guarantee, Joyoshare commonly isn't going to refund or exchange products in the conditions below:

    1. You purchased the so-called "wrong" product from us, and then purchased the "right" product from another company.

    2. You simply changed your mind after placing an order from Joyoshare.

    3. You requested a refund due to technical issues, but refused to provide any detailed description of the problem to our support team.

    4. You didn't receive the license code in time but never contact us for assistance.

    5. A refund request for part of a bundle.

    6. A refund request for price differences due to different regions and sellers.

    7. A refund request based on the complaint that your lost data cannot be recovered completely. No software in the market can guarantee 100% success recovery of lost/deleted data because such data can be easily overwritten or damaged. We strongly recommend you to use the trial version before purchasing.

    8. A refund request based on the complaint that your iDevice/Apple TV cannot be fixed completely. There are many reasons that may lead to the repair failure of your device especially when it has a hardware issue. In this case, we understand your emotions and decide to refund half of the money to you.

    9. A refund request for no reason.

  • Accepted Circumstances

    Joyoshare will approve refund requests due to the situations below, within the guidelines of its Money Back Guarantee.

    1. You purchased a wrong product, and then purchased the right product from Joyoshare within 30 days (or 5 days). We can refund you the order of the wrong product.

    2. You've been double charged due to the system problem of the third party payment platform.

    3. You do not receive registration code within 48 hours of purchase and have failed to receive a timely response (within 48 hours) from Joyoshare support team after making contact.

    4. If the software you've purchased has crucial technical problems within the first 30 days, we'll refund the order if you refuse to wait for an upgrade in the near future.

    Note that once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.

  • Free Upgrade

    All licenses for Joyoshare products are free to upgrade, which means you can upgrade the licensed products for free, no matter what changes made in the update.