Refund Policy

Joyoshare Upgrade & Refund Policy

Joyoshare values every customer and works our best to give all customers the best service and user experience of Joyoshare products. All Joyoshare software offer a free trial version, with which customers can 'test-drive' before making a payment.

60 Days Money Back Guarantee

Our 'try-before-you-buy' policy makes it possible for you to buy the product that really works for you. All customers are entitled to 60 days money back guarantee. If a purchase exceeds this money-back-guarantee interval, no refund is going to be approved.

Circumstances of No Refund

With products feature up to a 60-day money back guarantee, Joyoshare commonly isn't going to refund or exchange products in the conditions below:

1. You purchased the so-called "wrong" product from us, and then purchased the "right" product from another company.

2. You simply changed your mind after placing an order from Joyoshare.

3. You requested for a refund due to technical issues, but refunsed to provide any detailed description of the problem to our support team.

4. You didn't receive the license code in time but never contact us for assistance.

5. A refund request for part of a bundle.

Accepted Circumstances

Joyoshare will approve refund requests due to the situations below, within the guidelines of its Money Back Guarantee.

1. You purchased a wrong product, and then purchased the right product from Joyoshare. We can refund you the order of the wrong product.

2. You've been double charged due to the system problem of the third party payment platform.

3. You do not receive registration code within 48 hours of purchase and have failed to receive a timely response (within 48 hours) from Joyoshare support team after making contact.

4. If the software you've purchased has crucial technical problems within the first 60 days, we'll refund the order if you refuse to wait for an upgrade in the near future.

Note that once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.

Free Lifetime Upgrade

All licenses for Joyoshare products are life-long use, which means you can upgrade the products for free in the whole life time, no matter what changes made in the update.