Q: "I have made a new Apple ID to purchase apps on my iPod touch. However, even though it says I am logged into my new account it still asks for me to type in my old ID password. How do I fix this issue?" – from Apple Community
Some users reported that iPhone keeps asking for password to a deleted Apple ID in the situation where the email associated with the former account no longer exists. If you fell into the same trouble, how do you stop this pop-up? As this error may result from a purchase for your account, a software update, restoring your iPhone, or changing specific app or account settings, you need to check and modify the relevant settings, or remove the old account from your device. This article shows detailed instructions to operate them. Follow the steps one by one to fix App Store asking for old Apple ID password.
- Way 1: Restart Apple Devices
- Way 2: Update All Apps on App Store
- Way 3: Sign Out of Old Apple ID from App Store
- Way 4: Remove Old Apple ID without Password
- Way 5: Disable iMessage and FaceTime
- Way 6: Modify Password Settings of App Store
Way 1: Restart Apple Devices
When you first encounter the pop-up asking for old Apple ID password on App Store but you can't remember it, the easiest way to get rid of it is to restart the device. As this error may be caused by a temporary glitch, which can be fixed by restarting, you can press buttons according to your device models to restart it. Or, just go to Settings → General → Shut Down, and drag the power-off slider to turn off your device. Then, hold the Power button to turn it on again.
Way 2: Update All Apps on App Store
Unfinished downloads and failed updates will interfere with the App Store leading to the old Apple ID prompt. If there are no unpaid purchases on App Store, go to check whether there are purchased apps that need to be updated. If a red circle with a number inside is shown on the App Store icon, it indicates how many app updates are now available. You could open App Store, tap your profile at the top right corner, and tap on Update All. After that, you can see if App Store still asks for old Apple account password.
Way 3: Sign Out of Old Apple ID from App Store
There is a possibility that you have signed in with a new account on your iPhone but the Apple ID that associates with App Store has not been changed, which results in App Store keeps asking for old Apple ID password. In order to solve the problem due to this reason, you could sign out of the old account from App Store.
- Step 1: Go to Settings, tap on your Apple ID, and select Media & Purchases (iTunes & App Store).
- Step 2: Tap the Sign Out option and enter the corresponding password.
Way 4: Remove Old Apple ID without Password
It is not uncommon for users to forget passwords for accounts that have not been used for a long time, which means that signing out of old Apple ID from App Store is hard to achieve. So, it's time to ask Joyoshare iPasscode Unlocker for help. This program could assist you to remove any Apple ID from either iPhone, iPad or iPod. The most crucial feature is that it won't cause data loss during the process of unlocking old Apple ID. Joyoshare iPasscode Unlocker assures a high rate of success in the situation where your iPhone asks for old Apple ID password, or where you want to remove previous owner's Apple ID. Operating simple steps, you can also unlock all kinds of screen locks like Face ID, Touch ID, and custom passcode. Apart from screen locks, you can employ Joyoshare iPasscode Unlocker to turn off Screen Time and bypass MDM restrictions.
Step 1 Choose Unlock Apple ID on Joyoshare iPasscode Unlocker
After installing and running the newest Joyoshare iPasscode Unlocker on your computer, choose the Unlock Apple ID section on the main interface. Plug your device into the computer and click on the Start button.
Step 2 Disable Find My or Confirm Other Conditions
If you have turned off the Find My feature on your device, you can directly unlock your account without data loss. On the contrary, you could disable this feature or make sure that the screen passcode and the two-factor authentication have been set up. Then, move on to the next step.
Step 3 Remove Old Apple ID from Device without Password
Click the Unlock button to start removing the old Apple account. When your device restarts, you can set it up as a new one and log in to your new Apple ID without interrupting from the App Store pop-up.
Way 5: Disable iMessage and FaceTime
Like App Store, iMessage and FaceTime are both directly tied to your Apple ID. Even if you don't use their services, they require your account information. Hence, their mistakes could be the cause of App Store asking for old Apple ID password. To solve this problem, you can try to disable these two functions on your iPhone or iPad.
- Toggle off iMessage: Settings → Messages → iMessage
- Toggle off FaceTime: Settings → FaceTime
Way 6: Modify Password Settings of App Store
If you set up the Always Require password for purchases and in-app purchases and Require Password to free download apps, App Store potentially keeps asking for old Apple ID password. In this case, it is advisable to modify the password settings of App Store.
- Step 1: Head to Settings and tap your Apple ID.
- Step 2: Choose Media & Purchases (iTunes & App Store) and select Password Settings.
- Step 3: Under "Purchases and in-app purchases", tick Require After 15 Minutes instead of Always Require Password.
- Step 4: Disable the Require Password option under "Free downloads".
The Bottom Line
You don't need to worry too much when App Store asking for old Apple ID password. This article collects 6 ways for you to try. As all of them are explained in detail and you can operate them step by step. It is worth noting that Joyoshare iPasscode Unlocker is the most practical tool among all the methods provided in this article as this program can be used in a situation where you forgot the old Apple ID password. And, your data will be kept well when unlocking Apple ID. Hope this article is helpful to solve your problem.