Q: "I’m trying to restore the back up to my new phone but am error pop up box keeps coming up saying “iTunes could not connect to this iPhone. An unknown error has occurred (0xE800000A)." – KBeee from Apple Discussion
When this situation appears, it means that your PC cannot recognize your iDevices. There are many causes about it. In this article, I will show you some reasons of this error, then introduce several methods to fix error 0xE80000A.
- Part 1. The causes of error 0xE80000A
- Part 2. How to fix error 0xE80000A
- Part 3. Fix the unknown error with an easier method
Part 1. Why does error 0xE80000A occur?
In this part, I list some common causes.
1.Damaged Apple USB cable/port
2.Your iTunes is not the latest version
3.The iTunes software is installed incompletely
4.Your iOS or iPadOS device is locked
5.Your device is turned off
6.Influenced by your other devices plugging on PC
7.Some processes in your system background disturb
8.You refuse Trust the Computer
9.Your computer has something wrong.
Part 2. How do I fix error 0xE80000A?
If the error exits all the time, your iOS device is equal to a useless one. Here will recommend you some ways targeted to different situations.
#1 Check for some external factors
1. Inspect the connection between your iDevice and computer. Is the cable loose? Then reconnect it. The cable cannot work? Try another cable.
2. Check for the network on your iOS device.
3. Try another computer.
#2 Inspect some internal conditions of the device and the computer.
1. Upgrading your Windows operating system.
2. Restart both your device and computer.
3. Select Trust the computer when your iDevice plugging in.
#3 Upgrade the iTunes to the latest version
If the cable works well, then there may be something wrong in iTunes, such as its outdated version. You can try the second solution as the following step:
Run iTunes > Click the Help button > Select Check for Updates
#4 Reset Lockdown folder
If the iTunes version is latest, error still displays. Then you can try to reset Lockdown folder.
Step 1: Press Windows + R to the Run box. Input %ProgramData% into the Open field, and then click OK.
Step 2: Select the Apple file and double click it.
Step 3: Choose the Lockdown folder with right-click. Rename the folder to Lockdown.old.
#5 Uninstall and reinstall iTunes
Uninstall and reinstall iTunes.
Here’s how to delete iTunes and reinstall it:
Step 1: In the search bar, type iTunes.
Step 2: Right-click the iTunes application on the search results and select the last option Uninstall.
Step 3: Wait for the process to complete.
Step 4: Restart your PC and open the Control Panel.
Step 5: Select Apps & Features.
Step 6: Remove the following programs in chronological order:
Apple Software Update
Apple Application Support (32-bit)
Apple Application Support (64-bit)
After uninstalling iTunes successfully from your Windows 10 computer, reinstall iTunes. Get the latest version of iTunes from the Microsoft Store. Follow its guide to install it. Restart your computer again.
Note: If something wrong in iTunes, these methods above can help you to fix it. But they are kind of complicated. If you have taken all the measures and the error still occurs, then you can try a system repair tool as follows. You don’t need complex operations to use it. With Joyoshare, you can repair error 0xE80000A with only some clicks.
Part 3. Is there an easier way to repair the unknown error?
Joyoshare UltFix iOS System Recovery is an extraordinary iOS repair tool. It can fix 30+ system issues, including most of iTunes errors (0xE80000A, 9006, 14, 54), black screen, stuck in DFU mode, etc. Joyoshare is compatible with the latest iOS 13. Most important of all, this kind of iOS system recovery can ensure no data loss. In addition, it offers free Enter/Exit Recovery Mode, which can solve some basic system problems.
Why do you choose Joyoshare:
Easy to use
Not lose your data
Fix more than 30 system issues
How to fix iTunes error 0xE800000A with 4 simple steps:
Step 1: Download and install Joyoshare UltFix. Launch it. When the main screen display, you can click the Enter Recovery Mode first, and then click the start button.
Step 2: Select one of the two repair modes. Standard mode can effectively fix the error 0xE80000A. Advanced Mode has more powerful functions. If you want to remove your screen passcode or get your device into Factory Reset, the latter will be better.
Step 3: Download the firmware package. It can automatically recognize your device’s version and download a suitable one. In this process, you can downgrade your iOS version. And then verifying the package.
Step 4: Begin to get rid of the error 0xE80000A. Press the Repair button and wait it finished. You have to make sure the cable connects the device and the computer in the whole repairing process.