Face ID Not Working on iPhone X or 11 - Top Solutions

face id not working

Face ID is now one of the major features of the latest iPhones, giving users an innovative and convenient method to unlock their iPhones. However, it is still common to see users reporting Face ID not working problems, which costs every bothered user a considerable amount of time to solve. Therefore, based on actual experiments and information researches, our team has concluded the best 6 solutions, from easy ones to hard ones, to iPhone Face ID not working problem. We're sure that one of the solutions will help you get rid of the trouble.

Causes of the Face ID Not Working issue

1. Frequent switch of the devices; 2. A frequent restart of the device; 3. The iPhone has not been unlocked for a fairly long time, e.g. over 2 days; 4. Too many failures when unlocking iPhone with Face ID; 5. If your iPhone battery power is 10% or below. This cause needs extra attention when iPhone X Face ID fails; 6. Emergency SOS has been turned on.

Solution 1. Check TrueDepth Camera to Fix Face ID Not Working

As primary hardware, the TrueDepth Camera installed on the notch of the iPhone needs to be taken care of. Even when covered by some dust, the TrueDepth might hinders the identification of Face ID, not to mention when it is broken. Therefore, it is important to always keep the TrueDepth Camera as clean as possible, especially for users who are used to apply screen protectors on the delicate iPhone screen. There is nothing wrong with screen protectors, but dust may hide between them and the touch screens.

check iphone truedepth camera

Solution 2. Force Reboot to Fix iPhone Face ID Not Working

In fact, whenever you run into problems on your iPhone that cannot seem to be solved, you can try hard rebooting your iPhone to fix it. Force reboot can be carried out even if your iPhone cannot be unlocked. No matter you are using iPhone X series or iPhone 11, the method of force reboot is the same. Press and quickly release the volume up button and then the volume up button. Press and hold the side button until the Apple logo appears.

hard reboot iphone x and 11

Solution 3. Reset iPhone Face ID to Fix iPhone Face ID Not Working

Another effective solution to Unable to activate Face ID is resetting Face ID on your iPhone. That's because the Face ID data on your iPhone may suffer from damages or it is not correct right from the start. What we need to do is delete the existing Face ID and then add a new one, then turn on the Face ID Unlock option to ensure the iPhone allows you to unlock it with Face ID. To do this follow the steps below.

reset face id on iphone

Step 1: Go to "Settings", scroll down to the "Face ID & Passcode" option and tap it. You will be asked to enter your passcode;

Step 2: After entering in the menu, tap on the Reset Face ID option;

Step 3: Tap on the Set Up Face ID to set up a new Face ID;

Step 4: Toggle on the Face ID Unlock option on the top of the menu. Now you should be able to unlock your iPhone with the new Face ID.

Solution 4. Update iPhone iOS to Fix Face ID Not working on iPhone X or 11

Face ID is a new technology applied to mobile devices, and it needs to be moderated and improved constantly. As users, you need to always update the latest version to keep up with the newest moderation or fixes of Face ID. Besides, keeping the latest iOS may prevent potential issues. Follow the steps below, and you will be able to update iOS to the latest version.

update iphone software

Step 1: Please go for "Settings" first and next tap on the "General" option;

Step 2: Afterwards, navigate to "Software Update". If there is a new iOS version, then you will see a red mark next to it;

Step 3: Tap the "Software Update" button, and press the "Download and Install" button to update.

Solution 5. Fix Face ID Failure with Joyoshare UltFix without Data Loss

The Face ID not working resulted from system errors or bugs is difficult to resolve, because it is hard to identify which part goes wrong exactly. However, Joyoshare UltFix iOS System Recovery is able to help you fix it in a simple manner.

Joyoshare UltFix, as a mighty iOS system recovery program, is able to fix more than 30 iOS related problems, including iPhone 11 or iPhone X Face ID not working. The most important advantage of this program is that it can repair your iPhone without data loss. Even if you are an amateur iOS user, the perfect learning curves designed by our engineers will make you resolve the issue with just 4 simple steps. Besides, we have provided a complete guide of this software below.

Key Features of Joyoshare UltFix iOS System Recovery:

Compatible with iOS 13 and the latest iPhone

Fix iPhone Face ID failure without data loss

Enter/exit recovery mode without payment

Guarantee to solve 30+ problems

joyoshare ultfix ios system recovery


Step 1: Download the software from the link above, and connect the phone with your computer. After the program has detected your device, press the Enter Recovery Mode button to usher the iPhone into the recovery mode. Then press the Start button to continue.

connect the iphone to the computer

Step 2: In this step, you will be asked to select the mode to fix the Face ID. It is advisable to choose the Standard Mode, which can resolve the issue without data loss. However, if you are unable to unlock the iPhone with Face ID or passcode, the Advanced Mode we help you unlock it.

choose    standard mode

Step 3: The basic info of your iPhone will be displayed on the screen, and you should check whether they are correct. If so, press the Download button to download the matching firmware;

download firmware package

Step 4: Finally, press the Repair button, and Joyoshare UltFix will unzip the firmware package and fix the iPhone Face ID.

fix iphone face id

Solution 6. Resort to Apple Support to Fix iPhone Face ID Failure

Malfunctioning camera or motherland is a major cause of iPhone Face ID not working. However, their malfunctions can only be repaired safely by Apple specialists. The specialists in the Apple retail stores will help you repair or replace the malware. Some users may try repair the hardware by themselves. However, this action is not secure in that personal repairing may do unexpected damages to the iPhone.

repair iphone with apple support

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