Q:"My soft key/assistive touch has disappeared from my screen, and I don't know how to find it. assistive touch is still enabled on my phone. can anyone help?" - From Apple Community
Assistive Touch in iPad and iPhone is a great feature that enables the users to easily access different functions of the device. It enables the users to use iPhone even if they find difficulty in touching or pressing buttons. But sometimes, users complain that Assistive Touch disappears randomly and they can't find it. In this article, we will discuss some of the ways to fix this issue. If the Assistive Touch disappeared, there could be many underlying reasons but none of them is too complicated that can't be solved and have no solution.
- Part 1: Why Assistive Touch Disappears on iPhone?
- Part 2: How to Fix Assistive Touch Missing from iPhone
- Part 3: FAQs about Assistive Touch
- Part 4: Conclusion
Part 1. Why Assistive Touch Disappears on iPhone?
Assistive Touch disappears on iPhone because of many potential reasons. Some of them need a simple solution whereas some need advanced solutions to get Assistive Touch back. Before stepping into the solution, we will discuss the reasons for Assistive Touch disappearance.
Usually, after each iOS update, most users complain that the Assistive Touch option was disappeared from their system. The glitch is from Apple's side and not user's fault.
While playing games or watching videos, the screen is usually in Landscape mode. When users switch back to Portrait mode, the Assistive Touch option disappears from the screen.
Sometimes users manually enable the Accessibility Shortcut option and that could be why Assistive Touch option disappears from their screen. This happens when users press Home button thrice consecutively.
Another common reason why Assistive Touch appears is system restoration. When users restore their iPhone, the Assistive Touch option disappears. Also, some other potential issues could be related to iOS glitches specially during minor system updates.
Part 2. How to Fix Assistive Touch Missing from iPhone
After knowing what might cause Assistive Touch lost from your screen, it's time to retrieve it with the methods below.
Way 1: Check If Assistive Touch Is Enabled
The first move to find Assistive Touch back is to check if the feature has been disabled intentionally. To rule out this possibility, you could go to Settings → Accessibility → Touch → AssistiveTouch. Make sure the option is on. If it is running as planned, skip to the next method.
Way 2: Re-enable Assistive Touch
Turning off and on Assistive Touch again may fix some unknown temporary bugs. Then you can see the icon reemerging on your iPhone. Though this method is not effective every time, it's still worth trying. You can cycle the Assistive Touch by following the steps below.
- Step 1: Open Settings and click General option.
- Step 2: Select Accessibility, followed by Touch.
- Step 3: You'll see AssistiveTouch now. Turn it off first and wait for a while to get it back on.
Way 3: Ask Siri to Get Assistive Touch Back
If none of the methods bring the desirable outcome so far, turn to Siri for help. Siri is capable of turning on AssistiveTouch with ease. Just use Hey Siri and say "Turn on AssistiveTouch". There is a great chance your missing button would reappear on your display.
Way 4: Restart iPhone
Another simple technique to get Assistive Touch back is by restarting your iPhone. Just long press your power button (in iPhone X and later you have to press power plus either volume button) and slide to turn off your iPhone. Then, you can restart your iPhone by pressing the power button. This should solve the "Assistive Touch disappeared" issue. But if it doesn't, you can try to hard restart iPhone.
Way 5: Reset Assistive Touch Option
If rebooting your device didn't work, you can try to reset your Assistive Touch option to resolve "AssistiveTouch missing on iPhone" issue. Follow the steps mentioned below to successfully do this solution.
- Step 1: Go to the Settings and select Accessibility.
- Step 2: Go down and select Touch option. Then, you will see AssistiveTouch option.
- Step 3: Just turn on the AssistiveTouch option and select Customize Top Level Menu option.
- Step 4: Select the "Reset..." option and it should solve your issue.
Way 6: Change Assistive Touch Idle Capacity
Another recommended solution to solve "iPhone Assistive Touch disappear" is to change Assistive Touch idle capacity. This is also very easy, just go to Settings and tap on "Accessibility". Keep on scrolling and you will see and hit the Touch option. Press AssistiveTouch option and choose Idle Opacity feature to change Assistive Touch idle capacity.
Way 7: Use iOS System Recover
Joyoshare UltFix is another solution to fix "Assistive Touch disappeared" issues. In iOS systems, Joyoshare UltFix is the most reliable software. Joyoshare technology is very updated and can resolve more than 150 issues of iOS software. The cutting-edge technology of Joyoshare helps to fix black screen, touch recovery, iTunes connection issues, touch disability, etc. Besides, all the recovery processes are quite simple and involve only several steps. It also allows the users to restore iPhone with no data loss under Standard Mode. Joyoshare UltFix supports its registered as well as non-registered Apple users.
- Fix Assistive Touch disappeared on iPhone without losing data
- Exit/Enter Recovery Mode with one click for free
- Repair 150+ iPhone-related issues like app disappeared from iPhone
- Two useful modes are provided for you to fix issues easily
- Compatible with all iOS versions like iOS 17 beta
Step 1 Connect iPhone to Computer
Connect your iPhone or iOS device to computer with a USB cable. Then, click "iOS System Repair" in the main interface of Joyoshare UltFix and use Start option to continue.
Step 2 Choose a Repair Mode
After that, choose Standard Repair on your computer to fix this issue without any data loss. If your device cannot be detected normally, you should put it into recovery/DFU mode as instructed in the interface.
Step 3 Download the Firmware Package
Now, Joyoshare UltFix can detect your iPhone's basic information and you should check them carefully. Download the right firmware package by clicking Download button to proceed.
Step 4 Repair Assistive Touch Disappear on iPhone Issue
As soon as the package is downloaded, just click Repair and your Assistive Touch will be back on the screen shortly as the repair finishes.
Part 3. FAQs about Assistive Touch
Q1. How to get Assistive Touch on iPhone?
A: There are several ways to turn on Assistive Touch option. We have introduced two ways in the post respectively in the post. One is going to Settings and selecting Accessibility. Swipe down and select the Touch → AssistiveTouch options. Switch the option on if it is off. The other is to use Siri. Also, you can get Assistive Touch on iPhone by going to Settings → Accessibility → Accessibility Shortcut.
Q2. How to turn off Assistive Touch on iPhone?
A: Tap the "Settings" icon on the Home screen on the iPhone, opt for "Accessibility" and press "Touch". Tap the "Assistive Touch" option and slide the slider from "On" to "Off" to turn off the Assistive Touch feature.
Q3. How to customize AssistiveTouch menu?
A: It is easy to set the AssistiveTouch menu as you like. The previous steps are similar: head to Settings → Accessibility → Touch → AssistiveTouch. Then you need to tap on Customize Top Level Menu. On the next screen, you can tap the minus and plus icons to add or remove items as you want.
Q4. How to create new gestures in Assistive Touch?
A: If you want to create unique gestures in Assistive Touch, you can click: Settings → Accessibility → Touch → AssistiveTouch. Then scroll down to Create New Gestures. On New Gesture screen, you are allowed to tap or swipe to create your own gestures.
Q5. Can I enable Assistive Touch on my Apple Watch?
A: If you are using Apple Watch Series 4 and later, Apple Watch SE later, or Apple Watch Ultra, the answer is yes. Here is how to enable AssistiveTouch on your Apple Watch: open the Settings application on your Apple Watch. Choose Accessibility and then tap AssistiveTouch to toggle it on. Then you can experience this feature on your watch.
Part 4. Conclusion
Assistive Touch is an assisting feature in iOS system that enables its users to efficiently navigate the mobile functions. If you face "Assistive Touch disappeared" issue, there are many recommended solutions to fix that, starting from simple restart the mobile to fix the issue and ranging till Joyoshare UltFix.