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Why Is My Apple TV Remote App Not Working? Fix It Now

Apple TV can be a great source of entertainment. The TV comes with a remote, which helps you adjust several features conveniently. The remote is designed in a way that it works at almost any time. But just like any other device, it can experience problems from time to time. In situations where the Apple TV remote doesn't work, you need to know the best ways to fix it.

But it is paramount to start by knowing why your Apple TV might not be working. By knowing these reasons, you can help anyone who says, "My Apple TV remote stopped working". Here are eight top ways of fixing your Apple TV remote not working issue.

fix apple tv remote not working

Part 1. Why Is My Apple TV Remote Not Working?

To further address the Apple TV problem, there follows a list of reasons for this issue. You can take a glance.

* Not being charged;
* Obstructions between the TV and the remote;
* Be out of range;
* Outdated iOS;
* Underlying software which needs to be fixed.

So here below are some quick, secure methods that you can try quickly for fixing and solving Apple TV remote app not working permanently.

Part 2. How to Fix My Apple TV Remote Is Not Working?

Fix 1. Charge the Apple Remote/Siri Remo

One of the primary reasons that can make the Apple TV remote stop working is when the battery is low. To deal with this issue, you need to charge the Siri remote so that it can resume working. It is advisable to charge the remote using the USB cable that comes with the remote.

It is also advisable to charge the remote directly from a power source and not through a device such as a computer. When you charge it directly, it can charge more effectively and within a shorter time. You shall just need to charge the remote for about thirty minutes. In case the Apple TV remote not charging correctly, you shall need to check the charger and the connection options.

charge apple tv

Fix 2. Cleaning Your Remote

Try cleaning your Apple TV remote with isopropyl alcohol and a Q-Tip (cotton swab). Yes, this is a tiny problem that is easily overlooked, but maybe the best answer to "why Apple TV remote not working". Rub the remote's buttons in a circular motion using rubbing alcohol on a lint-free cloth if cotton swaps are not available. Getting unstuck begins with a forward motion, followed by a reverse!

It's critical to clean all the edges of the remote's buttons, especially if they're stuck or feel sticky. You can also use a can of compressed air to remove any debris stuck on the edges of the buttons if it continues to stick. Clean all the surfaces of the remote using a microfiber cloth after you have cleaned the buttons.

charge apple tv

Fix 3. Re-Pair Remote with Apple TV

For the Apple TV remote to work correctly, it needs to pair with the TV. If the pairing is disrupted or it is blocked, the TV will not be able to detect the remote, and as a result, the Apple TV remote not working.

For the Siri remote,
Step 1. Place it about three inches away from your Apple TV
Step 2. Press and hold the remote's Menu and Volume Up buttons together for five seconds.
Step 3. You may be asked to place your remote on top of the Apple TV to finish the pairing process.

For the Aluminum or White remote,
Step 1. Link it to your Apple TV,
Step 2. Keep holding down both the Menu and the Right buttons for about six seconds.
Step 3. On the TV screen, there is a link symbol just above the icon for the remote control.
Step 4. Check the response of the Apple TV unit's light when you press the Apple TV remote. Three flashes in succession indicate that you already paired this remote with the TV with another remote.

repair remote

Fix 4. Restart Apple TV

When you restart your Apple TV, you shall be refreshing the setting so that the remote can effectively be detected. This is especially helpful when Apple TV remote app not working because of unknown reasons.

So, switch off the TV in the usual manner by disconnecting it from power. Now, all the applications have been switched off and they will start again afresh. After restarting the TV, you should wait for about ten seconds before trying out the remote. This gives the TV time to configure all the features and options available.

reboot apple tv

Fix 5. Use Joyoshare UltFix Without Data Loss [Clean & Safe 100%]

Joyoshare UltFix is an application that is specially designed to fix various iOS problems quickly and safely. To be the multifunctional intelligent equipment, it offers you three repair modes. Some common issues can be fixed without losing data by just using Standard Mode. Advanced Mode is applied to resolve certain serious problems that may not be done with Standard Mode. With Advanced Mode, you could even unlock any iOS device without knowing the passcode. And still another one is recovery mode, with which you can make your device enter/exit recovery mode for free.

What's more, the application will detect and fix any issues on your Apple TV, such as Apple TV black screen, Apple TV Airplay not working, and so on. Of course, if there is something wrong with your iPhone/iPod/iPad system, you can not hesitate to make use of this repairing tool. It is because its powerful compatibility makes it available to almost all iOS device models and supports every iOS version even iOS 15. You just need to easily download the software from the official website.

Key Features of Joyoshare UltFix iOS System Recovery:

The best answer for "why is my Apple TV remote app not working"

Provide Standard and Advanced Modes to fix varied issues

Allow your iOS device enter/exit recovery mode with one click

Be compatible with iOS 15 and all iOS device models

joyoshare ultfix apple tv system recovery mac

* This tool has removed support for Apple TV and Apple TV HD devices.

How to repair this Apple TV remote issue with Joyoshare UltFix? Here are the steps to follow.

Step 1: First you need to visit the official website and download Joyoshare UltFix. After downloading, install it on your computer and connect your Apple TV with a Micro-USB cable. Then go no with the "Start" button;

joyoshare ultfix apple tv connection

Step 2: Secondly, you are demanded to choose one repair mode. Standard Mode is enough to meet your needs;

choose standard mode to fix

Step 3: In this step, you ought to click the model of your device and then follow the on-screen instructions to put Apple TV into recovery mode;

set apple tv into recovery mode

Step 4: Once entered, all info on Apple TV will appear in your sight. Just confirm it and tap on "Download" to download and verify a new firmware package for your Apple TV;

download and verify tvOS firmware package

Step 5: Now, it is time to touch the "Repair" icon to unzip the downloaded firmware package and soon start repairing Apple TV remote problem.

fix apple tv remote not working

Fix 6. Remove Obstructions Between TV and Remote

When the new Apple TV remote is not working correctly, you should ensure you remove anything that might be blocking the TV from the remote. The Apple TV remote uses IR technology to communicate with the TV.

This technology requires that the remote be able to detect the TV without being blocked by anything. Make sure that the remote is within the range that is usually set by the manufacturer. If you are not within range, the TV won't detect the remote.

remove obstructions between tv and remote

Fix 7. Adjust the Scroll Speed of the Remote

Your Apple TV remote not working may simply be because it is too sensitive. A too sensitive Apple TV will not work properly with too much sensitivity. You shall not be able to control the sensitivity, but you will change how fast the remote scrolls. Here are the steps to follow: Settings → Remotes and Devices → Touch Surface Tracking.

By changing how quickly you scroll, you shall be able to input anything you want without struggling. This is especially when you are using the Apple TV remote Siri.

adjust the scroll speed of remote

Fix 8. Try iPhone or iPad as a Remote

Apple TV is designed in a way that you can use your iPhone or iPad to control the different features when the Apple TV remote is not working correctly. You just need to make sure that you have the right iOS on your phone and your TV is of the fourth generation. If the iPad or iPhone can control the TV, then you should know that the problem is with the remote and as a result, you should identify the problem and fix it.

To do this, add the Apple TV Remote to your Control Center. With the latest version of iOS or iPadOS, this feature is automatically included.

Using the remote app is as simple as following these instructions:

Step 1. Open the Control Center. If you are using iPadOS or iPhone X or later, swipe down from the top-right corner. With earlier iPhones, swipe up from the bottom.
Step 2. Tap on Apple TV Remote and choose your Apple TV device.
Step 3. Follow the on-screen instructions to enter a passcode to connect the devices and begin using the remote feature.

use iphone as a remote

Fix 9. Contact Apple Support

When all the methods that you try fail to make the remote work, you should contact Apple support. You should explain to the support team that your Apple TV remote is not working. You shall receive instructions on how to fix the remote. If the instructions do not work, the Apple team can fix the remote or get you a replacement. This will not cost you anything because of the warranty that comes with the TV and remote.

contact apple support

Part 3. Conclusion

All the methods above are listed to repair the Apple TV remote not working issue. The primary determinant of how well they work is what is affecting the remote. You may take direct usage of Joyoshare UltFix iOS System Recovery if you want to settle the issue once and for all. Or you can try them all until your remote starts working once again. By combining them, you get to eliminate the ones that do not produce the desired results. Therefore, by following the outlined guidelines, you can effectively fix your Apple TV that is not working properly.

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