iPhone Keypad Not Working During Phone Call? Fixed!

On several occasions, users have reported an issue where they are unable to use the iPhone dial pad (also known as the iPhone keypad) to input numbers. It can be a sort of disgraceful moment when you try to make a call that requires type in information and selecting menu options. Users are affected by this issue when entering phone numbers for prompts for many different phone numbers, which appears to be a general issue for all users.

What's worse, it makes me foolish in front of the customer care robot last week when the dial pad stooped working. She was like "Press various numbers to select this option". But my iPhone 11 keypad not working during a call! Indeed, this irritating problem has affected us using different cell services.

So, if you have a similar experience on your iPhone, please chill, you can fix it in a jiff. With my experience with the same issue, here are the easy ways to fix "can't use keypad during call on iPhone" issue.

fix iphone keypad not working during phone call

Method 1. Just Restart Your iPhone

iPhone's dial pads not working during calls tend to be caused by software anomalies 99% of the time, and they can usually be resolved by restarting the device. Here's the trick:

For iPhone X, 11, 12 or 13,
· Press and hold both the Volume Down button and the Side button until the power off slider shows.
· Move the slider to turn off the phone, and wait for a few seconds.
· Press and hold the Side button until you see the Apple logo.

For iPhone SE (2nd gen), 8, 7, or 6,
· Keep holding the Side button until the power off slider appears.
· Drag the slider to turn off the phone, and wait for about 30 seconds.
· Keep holding the Side button until you see the Apple logo.

iPhone SE (1st gen), 5 or earlier,
· Press and hold the Top button until the power off slider appears.
· Swipe the slider to shut down your phone.
· Press and hold the Top button until the Apple logo flash.

soft restart iphone

Method 2. Update to the Latest iOS

It is important to keep your iPhone updated. Often users reported that an update can fix most of the issues they are experiencing, iPhone keypad not working during call included. Simply go to Settings → General → Software Update. Install any available updates.

update to the latest ios

Method 3. Muting/Turning OFF Speaker

There have been reports that pressing the mute button can let the phone choose the number. Press muted again once you have selected the number. Other users have reported that the keypad does not work when using the speaker, but they were able to use the keypad if they turned off the speaker and used the phone's normal speaker instead.

muting or turning off speaker

Method 4. Reset the Dialer App

Undoubtedly, the above methods should fix the iPhone phone pad not working problem. But if it's just the same old story, relaunching the Phone app should fix the dial pad not working during a call on iPhone. To do that:

Step 1. Open all of the opened apps.
On an iPhone with Face ID, swipe up from the screen's bottom and hold on slightly.
On an iPhone with a physical Home button, double-click the Home button.

Step 2. Swipe the Phone app up to force close it.

Step 3. After a few minutes, tap the Phone app icon once again to launch it. You are able to use the iPhone call keypad.

reset the dialer app

Method 5. Use the Best-in-Class Repair Tool – Joyoshare iPhone Data Recovery [Recommended]

We make every effort to offer you not one but a bunch of solving methods at your fingertips. If none of the above ways can save you from suffering. Now, you are suggested to take a sneak peek into an awesome third-party repair tool – Joyoshare UltFix iOS System Recovery. It is a magnificent program, overcoming the iDevice sudden error, which makes it popular among iPhone users. No matter whether you are encountering the iPhone mic not working or GIFs not working on iPhone, simple clicks can address them. Plus, if your iPhone shows a blank screen or is stuck on the loading screen, you can rely on this tool to dismiss these issues. It also gives you a more reliable and effective way to resolve 150+ iDevice errors through a brief procedure. Let's start following the steps:

Key Features of Joyoshare UltFix
joyoshare iphone system recovery
  • Support iOS 15
  • Fix iPhone Keypad Not Working During Phone Call with data preserved
  • Repair more than 150 iOS system problems
  • Enter/exit Recovery mode with one click for free

Beneath is the tutorial on how to use this program in great detail.

Step 1Install the Program and Connect iPhone to Computer

Download and install this software on a Mac or Windows PC. Use a USB cable to connect your device to the computer. You are ready to fix the problem now. Click on "Start" and a new interface should show.

connect iphone to computer

Step 2Set Standard Mode

Two modes are provided on the screen, click on the first one – Standard Mode. It is used for most iOS issues while protecting all of your data. Advanced Mode overcomes more serious issues but will delete all of your data. Don't get confused!

set standard mode

Step 3Download Firmware Package

Your iPhone's model and other details will display on the new screen, check them carefully. Then "Download" the proper firmware package on your computer. The process will take a long time if your connection to the internet is slow, so be patient.

download compatible firmware package

Step 4Fix iPhone Keypad Not Working During Phone Call

When verification comes to end, click on "Repair" to make the firmware package unzipped. Joyoshare will automatically repair the issue.

fix iphone keypad not working during phone call

Method 6. Reinstall Apps and Data

Several users also reported having this issue on multiple previous iPhones but stated that reinstalling all apps and data can scratch the problem. The process of reinstalling all your apps and re-entering your settings might be complicated. Restore your data means you will lose all of your current data saved on your iPhone. But if you want to do it, follow the steps below:

Step 1. First and foremost, back up your precious files, messages, and photos on your iCloud or computer.
Step 2. Run Settings → Tap on General → Transfer or Reset iPhone → Erase All Content and Settings orderly. If prompt, enter your Apple ID or passcode to confirm the Erase.
Step 3. Now you reinstall all of the apps you need and restore your iCloud files.

reset all settings


If you actually know the reason why you can't use keypad during call on iPhone, you can directly apply the corresponding method to solve it. If not, patiently try them one by one. To save time and protect data, Joyoshare UltFix can do you a great favor. As mentioned above, this iPhone system recovery toolkit fixes your device in safety and easy way. In a word, you can shortly and effortlessly overcome your problem with it. Let's go for it without any hesitation!


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