Q:"Why is my iPhone not showing up in iTunes? I have tried to connect it to computer and run my iTunes for many times, but in vain. Please help if you know. Thanks." – Simon

In fact, there are many possible reasons why iTunes won't recognize your iPhone properly, such as something wrong with iPhone's lightning cable, computer's USB port, iTunes version, computer software, etc. If you are the one like Simon who has the same problem but can do nothing about it, you might as well keep reading this article over to learn possible troubleshooting to iPhone not showing up in iTunes.

1. Update iTunes to the Latest Version

In general, you should check your iTunes version when iTunes doesn't recognize the iPhone. Problem is that you run an old iTunes version, which cannot detect iPhone, especial a new iPhone, normally. If so, please go to have an available update for iTunes. For Windows users, go to "Help" > "Check for Updates". For Mac users, go to "iTunes" Check for Updates".
update itunes win

See More: How to Download or Update iTunes to the Latest Version

2. Try Another USB Cable/Port

You can check and change another USB cable or USB port on your computer if your iPhone is not showing up in iTunes when you plug it in. Sometimes, you may don't know the USB cable is malfunctioning or damaged. As a result, check carefully whether the problem is caused by bad connectivity. What's more, you can try to connect iPhone to another computer's USB port if necessary.

apple usb cable

3. Reset Location & Privacy

The first time you connect iPhone to computer you will see a pop-up, which asks you to authorize computer detect and recognize iPhone. Make sure you have tapped on the "Trust" button on your iPhone. Supposing you click the "Don't Trust" button by accident, you ought to go to "Settings" > "General" > "Reset" > "Reset Location & Privacy" erase previous settings and re-trust the computer.
reset location privacy

4. Have the Latest Software on Mac/PC

Perhaps, the issue, iTunes not recognizing iPhone, is not fixed with aforementioned solution. In this case, you can have a shot at updating the software on your Mac or Windows. Fact is that out-of-date software may bring some glitches and bugs. Now, go to have a quick fix by going forward to press the Apple logo in the upper left-hand corner of Mac screen and continue to go for "About This Mac" > "Software Update". For Windows PC, you can have a reference here.

mac software update

5. Update Driver Software on Windows

It might be another possibility that you have to update driver software if iPhone not responding to iTunes happens. Just take the following steps:

update apple mobile software drivers windows

Step 1: Right click "My Computer" > "Properties" > "Device Manager";

Step 2: Right click "Apple Mobile Device USB Drive" > "Update Driver Software";

Step 3: Check the software update from path: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers;

Step 4: Now restart computer and connect iPhone to computer again to see if iPhone can show up.

6. Uninstall Security Software on Mac

If you install security software created by other companies rather than Apple, iTunes might not connect to Apple servers or device like iPhone. Besides, a numeric error message may be displayed when you get to sync or restore iPhone. No worries. Here's solution to uninstall security software on your Mac:

uninstall security software mac

Step 1: Press and hold the "Option" key > tap on the Apple menu > hit "System Information"/"System Report";

Step 2: Select "USB" from the left column;

Step 3: Check iPhone under "USB Device Tree" and go to uninstall 3rd-party security software.

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Feb 20, 2019 3:56 PM

Posted by Aden Frey to Troubleshooting

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